Your Questions, Answered

Five Star was built from a life lived at a high aesthetic standard — caring for homes, animals, and clients who expect thoughtfulness in every detail.

Founded in Charleston, South Carolina and shaped by years of service to discerning clients, busy professionals, and well-traveled homeowners, Five Star brings a rare combination of genuine animal intuition, personal discretion, and an elevated approach to every booking.

This is not a platform. There is no app, no rotation of strangers, no compromises. Every client relationship is built on trust, every home entered with care and respect; every animal treated as the cherished family member they are. That exceptional quality doesn't waver whether we're providing luxury in-home pet sitting, wedding pet attendant services at a destination wedding, or traveling internationally as a private pet concierge.

Luxury here isn't a price point. It's a practice.

Five Star was founded in the United States and operates globally — because our clients don't stay in one place, and neither do we.

For in-home pet sitting, house sitting, and cat sitting services, we work with clients across the country, with a strong presence in high-demand markets including New York, Pennsylvania, Virginia, Connecticut, Vermont, Rhode Island, Oregon and Delaware. These are communities of devoted pet owners with full professional lives and high standards for the care their animals receive while they're away — exactly who we built Five Star for.

For wedding day dog handling and pet-inclusive ceremonies, we travel to where love takes you. Whether that's a Colorado mountain wedding, a beachfront ceremony in Hawaii, a luxury celebration in Napa Valley, a destination wedding in Tuscany, The Bahamas, or Bali — if your pet is part of your day, we are there.

For private pet concierge and extended travel sitting, we coordinate around your calendar. Clients have had us in Washington State one week and Marseille the next. We work closely with repeat clients to prioritize their schedules and build around their lives — whether that means hands-on care, coordinating with wedding planners on pet itineraries, or supporting from a distance.

If you don't see your city or destination listed, reach out.

Yes!

We travel for luxury in-home pet sitting, extended pet sitting, house sitting, wedding day dog handling, destination wedding pet care, private pet concierge services and more—

To clients, from clients, and between clients. We move quickly when a project calls for it. One pet care travel circuit was North Carolina to Chicago, Chicago to Washington State, Washington to Seattle, back to Chicago, then to London, Marseille, finishing in Brussels then back to the states!

Travel logistics and fees are specific to each booking and discussed during the initial consultation.

We are proactive, we are problem solvers, and we are always looking for a way to make it work for our clients.

Five Star works with dogs, cats, birds, small animals, and exotic pets. A genuine passion for animals means we are always willing to explore what care looks like for each individual client and their specific animal.

Every pet is assessed on their own terms — their routines, temperament, and needs — and care is shaped around them accordingly.

If you have a question about a specific animal, reach out.

Every booking begins with a call to learn about you, your pet, and what you need. From there we schedule a video consultation to meet you and your pets before any service begins.

For wedding day pet handling especially, that familiarity is built in intentionally — your dog, cat, rabbit or other will already know us before the big day.

For extended pet sitting and house sitting arrangements, the meet and greet also allows us to learn the home, the routines, and every detail that matters in advance and build the personalized care plan from there.

Every animal is individually assessed before any booking begins. We communicate in advance about temperament, triggers, and routines so nothing on the day is a surprise.

Our approach to luxury pet care is calm, attentive, and always shaped around the individual animal. If a situation requires adjusting the plan, that call is made without hesitation. Anxious pets, reactive dogs, shy cats — we have worked with them all.

Seamless, elevated, and entirely bespoke. For couples planning weddings with pets or clients who want their animals present for life's most meaningful moments, Five Star coordinates every detail from beginning to end.

That means working directly with your wedding planner and venue, building a full pet itinerary around your timeline, coordinating travel, planning portrait moments and photo opportunities, sourcing stunning accessories and attire, and being the calm, skilled presence your animal needs in an elevated environment.

We have an eye for aesthetics, a heart for animals, and the organizational rigor to make sure your pet's role in the day is as polished and intentional as everything else.

For busy professionals, frequent travelers, and clients whose schedules shift without notice, Five Star provides luxury in-home pet sitting and extended pet care that never disrupts the home or the animal.

Science supports what we already know — pets thrive in their own environments, in their own routines, surrounded by the familiar. That is exactly what we protect.

Before any booking begins we work closely with you to understand your animal's routine, preferences, and needs — building a full care plan and strategy so nothing is left to chance. From there the work is deeply attentive, deeply organized, and deeply personal. One on one, dedicated care for every animal in the home, whether that is a single dog or a multi-animal household.

We are discreet and respectful of your space — tending to plants, maintaining the home, and returning everything exactly as we found it. Regular photo updates and communication keep you connected and at ease no matter where in the world you are. The care is excellent. The presence is calm. And your home, your animals, and your life are treated with the highest level of respect throughout.

Yes.

Five Star's founder personally leads every booking — from luxury in-home pet sitting to wedding day pet handling. For larger engagements, a small team of highly considered professionals may provide supporting care, always under direct leadership and to the same exacting standard. Whoever is involved in your booking, you will know exactly who that is before the day begins. That is not negotiable.scription

Five Star accepts a limited number of bookings each season to ensure every client receives the full standard of care this work requires.

For wedding and special occasion pet care, we recommend reaching out as early as possible — ideally the moment pets are confirmed as part of your day. Peak wedding seasons in destinations like Colorado, Florida, Hawaii, and Napa Valley fill quickly.

For luxury in-home pet sitting and extended stay concierge care, availability varies by season and existing client commitments.

Early inquiry is always encouraged. Reach out and we will let you know what is possible.

Pricing is customized based on the service, duration, and specific needs of each booking.

We offer a complimentary consultation to discuss your situation and provide a clear, transparent quote before anything is confirmed.

Reach out to inquire.