1. OvervieW

Five Star Pet Sitting & Concierge ("Five Star," "we," "our") respects the privacy of everyone who visits or interacts with fivestarpetconcierge.com. This policy explains what information is collected, how it is used, and the choices available to you. By using this website or submitting an inquiry, you acknowledge the practices described here.

2. Information We Collect

We collect information only when you voluntarily provide it through the contact or inquiry form on this website. This may include your name, email address, phone number, event date, location, and any details you share about your pet or service needs.

We do not collect payment information through this website. We do not use tracking pixels, behavioral advertising tools, or third-party analytics that collect personally identifiable information. Squarespace, our website platform, may collect standard server log data such as IP addresses and browser type as part of its platform operations. This data is governed by Squarespace’s own privacy policy.

3. How We Use Your Information

Information submitted through the inquiry form is used solely to respond to your inquiry, assess service fit, and communicate about a potential or confirmed booking. We do not sell, rent, or share your personal information with third parties for marketing purposes.

Your information may be retained in our Google Workspace environment (including Gmail and Google Drive) for the purpose of managing ongoing client communication and records.

4. Third-Party Platforms

This website is hosted on Squarespace. Inquiry form submissions and website data are processed and stored in accordance with Squarespace’s infrastructure and privacy practices. We also use Google Workspace, including Gmail, to manage client correspondence. Both platforms maintain their own privacy and data security standards.

We encourage you to review the privacy policies of Squarespace (squarespace.com) and Google (policies.google.com) for information on how those platforms handle data.

5. CookieS

This website may use cookies as part of standard Squarespace platform functionality. These are used for site performance and basic analytics only. We do not use cookies to track you across other websites or serve targeted advertising. You may adjust cookie preferences through your browser settings at any time.

6. Data Retention

We retain inquiry and client information for as long as reasonably necessary to manage our business relationship with you and meet any applicable recordkeeping obligations. If you would like your information removed from our records, you may contact us directly and we will honor that request where feasible.

7. Children’s Privacy

This website is not directed at children under the age of 13 and we do not knowingly collect personal information from minors. If you believe a minor has submitted information through this site, please contact us and we will remove it promptly.

8. Your Rights

You have the right to request access to the personal information we hold about you, to ask that it be corrected or deleted, or to ask that we stop using it for a particular purpose. To make any such request, reach out via the contact page at fivestarpetconcierge.com. We will respond within a reasonable timeframe.

9. Security

We take reasonable precautions to protect the information you share with us. Data is handled within platforms (Squarespace and Google Workspace) that maintain industry-standard security practices. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a revised date. Continued use of this website following an update constitutes acceptance of the revised policy.

11. Contact

For questions or requests related to this privacy policy, reach out via the contact page at fivestarpetconcierge.com.

Five Star Pet Sitting & Concierge is a registered LLC operating in the United States. This policy does not constitute legal advice. For jurisdiction-specific compliance questions, consult a qualified attorney.

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